SERVICES

Technical Support

LYRITIS BIOLINE S.A. has developed a PanHellenic technical support network with points in Athens, Thessaloniki, Patras and Heraklion Crete.

The unambiguous quality of the offered technical support services not only have established the company in the conscience of the laboratory doctor and the pulmonologist, but have also attracted the interest for co-operation, of large multinational companies of the diagnostics field.
LYRITIS BIOLINE S.A. has developed a network of pan Hellenic coverage with central points in Athens, Thessalonica, Patras and Heraklion Crete. In addition, the company has employees in Didymoticho and Katerini that offer technical and scientific support to “sensitive” or remote regions of the country.

LYRITIS BIOLINE S.A. guarantees the quality and efficiency of the offered technical services:

• With the experience and the qualification of the technical support department staff.
• With the operation of an on-line database in which every instrument that the company services is filed. As a result, you don’t have to worry about when the next preventive maintenance for your instrument will be. Moreover, we have the ability to inform you of your instrument’s real MTBF or even predict future failures, suggesting solutions that will save you money for repetitive and high cost repairs.
• With a full and complete spare parts inventory, so that delays owed to spare parts not in stock, simply don’t exist.
• With offers of technical coverage complete solutions after the guarantee period has expired via service contracts that respect the manufacturer’s technical guidelines.
• With the operation of a system for remote monitoring of the analyser, so that simple problems are quickly resolved without any cost that an engineer’s visit would incur.
• With a friendly and effective service calls management for cases that the engineer’s physical presence is not necessary.